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Connect Postal

3 min read
Published
Updated
Topic
Email

Connect your own Postal server. The emails your users get then go out through it, from your own address.

Before you start, read Connect your email provider. This article covers what is specific to Postal.

Important

Postal only sends mail from addresses and domains that you have verified in Postal. Verify your From address there before you connect.

Who can use it

Only a workspace owner or admin can connect a provider. Only workspace owners and admins can open Email providers.

Connect Postal

  1. Open Email providers in your workspace settings.
  2. Select Postal under Email services.
  3. Type a short name in Name, such as Acme Notes Postal.
  4. Type the address your users see in From address.
  5. Type your company name in From name (optional).
  6. Type the https address of your Postal server in Postal server address, such as https://postal.example.com.
  7. Paste the server API credential from your Postal organization into API credential.
  8. Select Connect provider.
Workspace settings menu with Email providers marked 1.
Email providers page with the Postal tile marked 2.
Connect Postal form with each field marked by its step number, from 3 to 8.

IvaBoard saves the credential securely. After that it shows only its last few characters.

Check the connection and send a test email

  1. Select Check connection on your Postal card.
  2. The result shows on the card within about a minute. If it does not, reload the page.
  3. Select Send a test email once the check has passed.
  4. Reload the page to see the result.
Postal connection waiting for a check, with Check connection marked 1.
Postal connection after a passed check, with Send a test email marked 3.

The test email goes to your own verified address, not to your users. When both pass, the card shows Active. Then choose Postal for a product in its email sender settings. Connect your email provider explains how.

Note

If the card says "The provider refused the credential", select Replace credential on the card, paste a new credential and check the connection again. If it says "The provider refused the From address", select Edit on the card and use an address that Postal has verified.

Turn on bounce reports

Postal can tell IvaBoard when an address bounces for good. IvaBoard then stops emailing that address for your workspace.

  1. Paste the public key that your Postal server shows for its webhooks into Server public key.
  2. Select Turn on bounce reports.
  3. Select Copy next to Webhook address.
  4. Add a webhook with the address you copied on your Postal server's Webhooks page.
Postal connection with its bounce key field and Turn on bounce reports marked 1 and 2.
Bounce reports on for Postal, with the webhook address shown once and Copy marked 3.
Note

IvaBoard shows the webhook address once. If you lose it, select New address on the card to get a new one. The old address stops working at once.

Postal's webhook guide is at https://docs.postalserver.io/developer/webhooks.

Example

For example, Sam connects Postal for Acme Notes. Sam types Acme Notes Postal in Name, [email protected] in From address and https://postal.example.com in Postal server address. Then Sam selects Connect provider, checks the connection and sends a test email.

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