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Connect Brevo

4 min read
Published
Updated
Topic
Email

Send emails to your users through your Brevo account. This page covers the steps that are specific to Brevo, including bounce reports. Read Connect your email provider first for the steps that apply to every provider.

Who can use it

Only a workspace owner or admin can connect Brevo. Other team members cannot open the Email providers page.

Get your API key from Brevo

  1. Open Settings in Brevo.
  2. Open SMTP and API.
  3. Open API keys.
  4. Create an API key and copy it.
  5. Verify the domain of your From address in Brevo. Brevo only sends from addresses and domains you have verified.

Connect Brevo in IvaBoard

  1. Open Email providers in your workspace settings.
  2. Under Email services, select Brevo.
  3. Type a short name in Name, such as Acme Brevo.
  4. Type the address your users see in From address.
  5. Optional: type the name your users see beside the address in From name.
  6. Paste the key in API key.
  7. Select Connect provider.
Workspace settings menu with Email providers marked 1.
Provider list with Brevo marked 2.
Brevo connect form with Name, From address, From name, API key and Connect provider marked 3 to 7.

IvaBoard saves the key securely. Afterwards the card shows at most its last 4 characters. The card shows Waiting for a check.

Note

IvaBoard refuses From addresses on its own domains.

Check the connection and send a test email

  1. Select Check connection on the Brevo card.
  2. The result shows on the card within about a minute. If it does not, reload the page.
  3. Select Send a test email on the same card.
Lower part of the connection card, with Check connection marked 1.
Lower part of the connection card, with Send a test email marked 3.

Send a test email appears after the check passes. The test email goes to your own verified address, not to your users. A provider that accepts the test has taken the message. That is not the same as the email reaching an inbox, so look in your inbox too.

When both pass, the card says "Ready. A product can choose this provider in its email sender settings."

Bounce reports

Bounce reports let Brevo tell IvaBoard about two kinds of email. A permanent bounce means the address cannot receive email. A spam complaint means someone marked your email as spam. IvaBoard then stops sending email to that address from your workspace. Temporary problems are ignored.

Turn on bounce reports in IvaBoard

  1. Select Turn on bounce reports on the Brevo card.
  2. Select Copy next to Webhook address.
  3. Select Copy next to Authorization token.
Lower part of the connection card with bounce reports off: Turn on bounce reports marked 1.
Bounce reports ready panel: Copy for the webhook address and Copy for the authorization token marked 2 and 3.
Important

IvaBoard shows the webhook address and the authorization token only once. Copy both before you leave the page. To get new ones later, select New address. The old address and token stop working at once.

Add the webhook in Brevo

  1. Open Webhooks in Brevo.
  2. Add a webhook for bounces and spam complaints.
  3. Paste the Webhook address as the address of the webhook.
  4. Add the Authorization token to the webhook as a bearer token.

When a report arrives, the card shows Last report received with the time. If reports stop arriving, check that Brevo has the latest webhook address and token.

Example

For example, Sam turns on bounce reports for the Acme Brevo connection in the Acme Labs workspace. Sam copies the webhook address and the authorization token. After that, Sam adds a webhook for bounces and spam complaints in Brevo with both values.

If something goes wrong

  • The card says "The provider refused the credential." Create a new API key in Brevo. Select Replace credential, paste the new key in API key, select Save new credential, and check the connection again.
  • The card says "The provider refused the From address." Verify the address or its domain in Brevo. Or select Edit, change the From address, and check and test again.

More messages and fixes are in Troubleshooting email.

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