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Connect SureContact sending

2 min read
Published
Updated
Topic
Email

Connect the SureContact sending relay. The emails your users get then go out through SureContact, from your own address.

Before you start, read Connect your email provider. This article covers what is specific to SureContact.

Important

SureContact only sends mail from addresses and domains that it has verified for you. Verify your From address in SureContact first, following SureContact's own guide.

Who can use it

Only a workspace owner or admin can connect a provider. Only workspace owners and admins can open Email providers.

Connect SureContact

  1. Open Email providers in your workspace settings.
  2. Select SureContact under Email services.
  3. Type a short name in Name, such as Acme Notes SureContact.
  4. Type the address your users see in From address.
  5. Type your company name in From name (optional).
  6. Paste your SureContact API key into API key.
  7. Select Connect provider.
Workspace settings menu with Email providers marked 1.
Email providers page with the SureContact tile marked 2.
Connect SureContact form with each field marked by its step number, from 3 to 7.

IvaBoard saves the key securely. After that it shows only its last few characters.

Check the connection and send a test email

  1. Select Check connection on your SureContact card.
  2. The result shows on the card within about a minute. If it does not, reload the page.
  3. Select Send a test email once the check has passed.
  4. Reload the page to see the result.
SureContact connection waiting for a check, with Check connection marked 1.
SureContact connection after a passed check, with Send a test email marked 3.

The test email goes to your own verified address, not to your users. When both pass, the card shows Active. Then choose SureContact for a product in its email sender settings. Connect your email provider explains how.

Note

If the card says "The provider refused the credential", select Replace credential on the card, paste a new API key and check the connection again. If it says "The provider refused the From address", select Edit on the card and use an address that SureContact has verified.

Bounce reports

Bounce reports are not available for this provider yet.

Example

For example, Sam connects SureContact for Acme Notes. Sam types Acme Notes SureContact in Name, [email protected] in From address and pastes the API key into API key. Then Sam selects Connect provider and checks the connection.

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