Delete a customer's data
A customer can ask for their personal data to be erased from your portal. The customer starts the request. It is carried out 30 days later, unless the customer cancels before then.
Who can use it
Every plan. Only the customer can make the request, from their own account on your portal. Team members cannot start an erasure from the console.
What the customer does
Sign in to your portal first. Then follow these steps.
- Select Erase my data in the Your account navigation, below Notification preferences.
- Select Request erasure of my data.
- Select Confirm erasure of my data.
The page then says the request is held until a date 30 days later.
After the 30 days, the erasure cannot be undone. The customer can cancel any time before that date.
Cancel a request
The customer can cancel before the date shown on the page.
- Select Cancel my erasure request on the same page.
IvaBoard emails the customer a receipt when they ask for erasure and when they cancel. The receipt goes to the email address they sign in with.
What is removed after 30 days
- Their name and email address are removed from your product.
- Their ideas and comments stay on your board, with no name shown.
- Their votes stay, so your vote counts do not change.
- Images they uploaded are deleted.
- They no longer get notification emails from your product.
- If they have no other active portal on IvaBoard, their sign-in is removed too. They cannot sign in again, and their email address is free to use for a new account.
Ideas, comments and votes stay because they are part of your feedback history. Only the person is removed.
What is not removed
The customer's contact in SureContact is not deleted. IvaBoard removes only the link between that contact and your product. To remove the contact, search for the customer's email address in SureContact and delete the contact there.
Example
For example, Sam Taylor at [email protected] asks to be erased on 1 March. Sam selects Request erasure of my data, then Confirm erasure of my data. The page says the request is held until 31 March. Sam's name and email address are removed from Acme Notes after that date.
