Refund & Cancellation Policy

Our approach to refunds

We want every customer treated fairly, and because we build made-to-order work it helps to be clear about when a refund does and does not apply. This page explains that across our services. Nothing here limits any statutory right to a refund that you have where you live.

This policy sits alongside our Terms of Service. Where a written proposal, quote, order, or plan sets out specific terms for your project, those agreed terms apply together with this policy.

Website, platform, and development work

Custom websites, platforms, apps, and design or development work are made specifically for you. Because this is bespoke professional work and the time cannot be recovered once it has been spent, fees for it are non-refundable once work on your project has started.

Before work begins, any deposit you have paid is fully refundable. If you decide to stop a project that is already underway, you pay only for the work carried out up to that point and you keep that work; you are not charged for stages that have not yet started.

Care plans and subscriptions

Care plans and any other subscription or recurring service are billed monthly or yearly and renew automatically until you cancel. There is no long-term contract - you can cancel at any time.

When you cancel, your plan stays active until the end of the period you have already paid for, and then simply does not renew again. We do not refund a billing period that has already started, because the cover and availability for that period have already been provided.

To cancel, email support@ivaboard.com from the address on your account, or use any cancellation option offered by our payment provider. We confirm every cancellation in writing.

What is non-refundable

To keep things clear, the following are not refundable:

• Bespoke website, platform, app, and development work once that work has started.
• Time and services already delivered, and any billing period that has already started on a subscription.
• Third-party costs such as domains, premium themes or plugins, paid advertising, stock media, and payment-processor fees, where these have already been paid to the third party on your behalf.
• Items clearly described as non-refundable or final-sale at the time of purchase.

If something goes wrong

None of this is meant to be unfair. If something genuinely goes wrong on our side, or a service is not delivered as agreed, contact us and we will put it right - by fixing the problem, redoing the work, or agreeing a fair resolution with you. We would always rather sort out a real issue than hide behind a policy.

How to raise an issue or request a refund

To raise an issue or ask about a refund, email support@ivaboard.com with your order or invoice number, the email address used at purchase, and a short note about the problem. You can also contact our payment provider where that option is offered.

We will look into it and reply quickly. Where a refund is due - for example a deposit paid before work has started, or a payment made in error - it is returned to your original payment method as soon as possible, allowing time for your bank or card provider to process it.

Payments and merchant of record

Online payments may be processed by our payment provider, Paddle (Paddle.com), acting as the merchant of record for the transaction. This means Paddle can handle billing, receipts, tax, and refunds on our behalf, and may appear as the seller on your bank or card statement.

Where Paddle is the merchant of record, Paddle's buyer terms and refund handling also apply to the purchase, alongside this policy. We will always help coordinate a refund, whether you contact us or the payment provider first.

Chargebacks and disputes

If something looks wrong with a charge, please email support@ivaboard.com first - we can almost always sort it out faster than a formal dispute. Opening a chargeback or bank dispute before contacting us can delay the resolution while the case is investigated by the bank or payment provider.

Your statutory rights

This policy is in addition to your legal rights. Nothing here removes or limits any mandatory consumer-protection or refund rights available to you under the law of your country of residence, and where those rights give you more than this policy, they apply.

Changes to this policy

We may update this Refund & Cancellation Policy from time to time. The version shown here, with the date above, is the current one. Significant changes will be reflected on this page before they take effect.